Privacy Policy

Privacy Policy

Last Updated: November 7, 2025

This Privacy Policy describes how Superdom AI Research Labs Pvt Ltd ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website at superdom.ai or use our Superdom AI platform and services (collectively, the "Services").

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Account Information: Name, email address, password, and other registration details when you create an account
  • Billing Information: Payment details, billing address, and transaction history (processed securely through our payment processors)
  • Contact Information: Information you provide when contacting us for support or inquiries

1.2 Business Data

As part of providing our AI workforce platform, we process business-related data that you upload or integrate:

  • CRM Data: Customer relationship management data from integrated platforms (Salesforce, HubSpot, etc.)
  • Marketing Data: Campaign data, content, and analytics from marketing platforms
  • Research Data: Documents, publications, and research materials
  • Support Data: Customer support tickets, chat logs, and interaction records
  • Knowledge Base Content: Files, documents, and data from integrated sources (Google Drive, Slack, etc.)

1.3 Usage Data

We automatically collect certain information when you use our Services:

  • Log Data: IP address, browser type, operating system, referring URLs, and usage patterns
  • AI Interaction Data: Queries, responses, and interaction patterns with our AI agents
  • Performance Data: System performance metrics and error reports

1.4 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for basic platform functionality
  • Analytics Cookies: To understand how users interact with our Services
  • Preference Cookies: To remember your settings and preferences

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

  • To provide, maintain, and improve our AI workforce platform
  • To process transactions and manage your account
  • To deliver AI-powered automation services for sales, marketing, research, and support

2.2 AI Processing

  • To train and improve our AI models (using anonymized and aggregated data only)
  • To generate responses and automate workflows based on your business data
  • To provide personalized insights and recommendations

2.3 Communication

  • To respond to your inquiries and provide customer support
  • To send service-related notifications and updates
  • To deliver marketing communications (with your consent)

2.4 Security and Compliance

  • To detect, prevent, and respond to security threats
  • To comply with legal obligations and enforce our terms
  • To maintain platform integrity and prevent abuse

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

  • With trusted third-party service providers who assist in operating our platform (hosting, payment processing, analytics)
  • With integration partners (CRM, marketing platforms) as necessary to provide connected services

3.2 Legal Requirements

  • When required by law, court order, or government regulation
  • To protect our rights, property, or safety, or that of our users
  • In connection with a merger, acquisition, or sale of assets

3.3 Business Data Processing

  • Your business data is processed by our AI agents to provide automation services
  • Data remains within your organization's control and is not shared with other customers

4. Data Security

We implement comprehensive security measures to protect your information:

  • Encryption: Data is encrypted in transit and at rest using industry-standard protocols
  • Access Controls: Strict access controls and role-based permissions
  • Regular Audits: Security audits and vulnerability assessments
  • Incident Response: Established procedures for responding to security incidents

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Account data is retained while your account is active and for a reasonable period thereafter. Business data retention depends on your organization's data retention policies and legal requirements.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

  • Request access to your personal information
  • Request a copy of your data in a portable format

6.2 Correction and Deletion

  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal requirements)

6.3 Opt-Out Rights

  • Opt out of marketing communications
  • Disable cookies through your browser settings

6.4 Data Processing Objections

  • Object to certain processing activities
  • Request restrictions on processing

To exercise these rights, contact us at privacy@superdom.ai.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

8. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

9. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Superdom AI Research Labs Pvt Ltd
Email: privacy@superdom.ai
Address: [Your Business Address]

For data protection inquiries in the EU, you can contact our Data Protection Officer at dpo@superdom.ai.

This privacy policy is designed to comply with applicable data protection laws including GDPR, CCPA, and other regional regulations.