Terms and conditions

Terms and Conditions

Last Updated: November 7, 2025

These Terms and Conditions ("Terms") govern your access to and use of the Superdom AI platform and services provided by Superdom AI Research Labs Pvt Ltd ("we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using Superdom AI, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

2. Description of Services

Superdom AI provides an enterprise-grade platform featuring autonomous AI agents designed to automate sales, marketing, research, and customer support operations. Our services include:

  • AI Sales Agent: Automated lead qualification, CRM integration, and personalized follow-ups
  • AI Marketing Agent: Content creation, campaign management, and performance analysis
  • Research Agent: Literature reviews, data analysis, and technical documentation
  • AI Support Agent: Customer inquiry handling and ticket management
  • Integrations: Connections with third-party platforms including CRMs, marketing tools, and knowledge bases

3. User Accounts and Responsibilities

3.1 Account Creation

To use our services, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Types

  • Individual Users: Personal accounts for accessing the platform
  • Organizations: Enterprise accounts supporting multiple users with role-based access

3.3 User Responsibilities

You agree to:

  • Use the services only for lawful purposes
  • Not share your account credentials with others
  • Provide accurate information about your business and data
  • Comply with all applicable laws and regulations
  • Respect the intellectual property rights of others

3.4 Prohibited Activities

You must not:

  • Attempt to reverse engineer, decompile, or disassemble our services
  • Use the platform to create harmful, offensive, or illegal content
  • Circumvent security measures or access restrictions
  • Use automated tools to access the platform without permission
  • Transmit viruses, malware, or other harmful code

4. Payment Terms

4.1 Subscription Plans

We offer various subscription plans including Free, Pro, and Enterprise tiers. Pricing and features are detailed on our website and may change with notice.

4.2 Billing and Payment

  • Payments are processed securely through our payment processors
  • Subscription fees are billed in advance on a monthly or annual basis
  • Failed payments may result in service suspension
  • All fees are non-refundable except as required by law

4.3 Free Trial

Free trials are available for eligible users. At the end of the trial period, your account will automatically convert to a paid subscription unless cancelled.

4.4 Taxes

You are responsible for all applicable taxes related to your use of our services.

5. Intellectual Property

5.1 Our Intellectual Property

Superdom AI and all related trademarks, service marks, logos, and content are owned by us or our licensors. You are granted a limited, non-exclusive license to use our services subject to these Terms.

5.2 User Content

You retain ownership of content you upload or create using our services. By using our platform, you grant us a license to process, store, and analyze your content solely for providing our services.

5.3 AI-Generated Content

Content generated by our AI agents may be copyrighted by you or us depending on the jurisdiction. You are responsible for ensuring proper attribution and compliance with applicable laws.

6. Data and Privacy

6.1 Data Ownership

You retain ownership of your business data. We process this data solely to provide our services and in accordance with our Privacy Policy.

6.2 Data Security

We implement industry-standard security measures to protect your data. However, you acknowledge that no system is completely secure and we cannot guarantee absolute protection against unauthorized access.

6.3 Data Backup

You are responsible for maintaining backups of your critical data. We provide data backup as part of our enterprise offerings but do not guarantee data recovery in all circumstances.

7. Service Availability and Support

7.1 Service Level

We strive for high availability but do not guarantee uninterrupted service. Scheduled maintenance may temporarily affect availability.

7.2 Support

Support is provided based on your subscription tier. Enterprise customers receive priority support with dedicated account management.

7.3 Modifications to Services

We reserve the right to modify or discontinue features with reasonable notice. We will not materially reduce service functionality without providing alternatives or refunds.

8. Termination

8.1 Termination by You

You may terminate your account at any time. Paid subscriptions will continue until the end of the billing period.

8.2 Termination by Us

We may terminate or suspend your account for violations of these Terms, non-payment, or other conduct that harms our platform or users.

8.3 Effect of Termination

Upon termination, your access to the platform will cease. We may delete your data after a reasonable retention period unless required by law.

9. Disclaimers and Limitations of Liability

9.1 Service Disclaimers

Our services are provided "as is" without warranties of any kind. We do not warrant that the services will be error-free, secure, or meet your specific requirements.

9.2 AI Limitations

AI-generated content may contain inaccuracies or biases. You are responsible for reviewing and validating all AI outputs before use.

9.3 Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from your use of our services shall not exceed the amount you paid us in the 12 months preceding the claim.

9.4 Indirect Damages

We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or data.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of third-party rights.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

11.2 Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in [Your Jurisdiction]. You waive any right to participate in class actions.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or platform notifications. Your continued use of our services after changes constitutes acceptance of the updated Terms.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding our services.

15. Contact Information

If you have questions about these Terms, please contact us:

Superdom AI Research Labs Pvt Ltd
Email: legal@superdom.ai
Address: [Your Business Address]

These terms are designed to comply with applicable laws and regulations. Please consult legal counsel for specific requirements in your jurisdiction.